PRIVACY POLICY

At DAO Derma, your trust is important to us. We are committed to respecting your privacy and protecting the personal information you share with us.

This Privacy Policy explains how DAO Derma (“DAO Derma,” “we,” “us,” or “our”) collects, uses, stores, and protects your information when you visit our website, contact us, book an appointment, submit an enquiry, or interact with our digital services.

Last Updated: July 2026

 

 

INFORMATION WE COLLECT

Depending on how you interact with DAO Derma, we may collect information including:

Personal Information

• Full name

• Phone number

• Email address

• Date of birth or age, where required

• Preferred clinic, doctor, service, or appointment details

• Information submitted through website forms, enquiries, or appointment requests

 

 

Health & Treatment Information

Where necessary to provide healthcare, dermatology, aesthetic, nutrition, wellness, or body treatments, you may provide information relating to your health, medical history, treatment history, allergies, medications, or other relevant medical information.

Health and medical information is treated as sensitive personal information and is handled with additional care and confidentiality.

Technical & Website Information

When you use our website, certain information may be collected automatically, including:

• IP address

• Browser and device type

• Operating system

• Pages visited

• Time spent on the website

• Referral source

• Cookie and analytics data

 

 

HOW WE USE YOUR INFORMATION

We may use your information to:

• Respond to enquiries and requests

• Arrange, confirm, or manage appointments

• Provide information about our clinics, doctors, treatments, and services

• Support the delivery and continuity of your care

• Maintain appropriate patient and administrative records

• Personalize your experience with DAO Derma

• Send appointment reminders and service-related communications

• Send promotional communications where permitted or where you have provided consent

• Improve our website, services, customer experience, and marketing

• Conduct analytics and understand how visitors interact with our website

• Protect our website, systems, patients, and business from fraud, misuse, or security threats

• Meet applicable legal, regulatory, medical, and professional obligations

We only seek to collect and use information that is reasonably necessary for the relevant purpose.

 

 

HEALTH & MEDICAL INFORMATION

Because DAO Derma provides dermatology, aesthetic, body, nutrition, wellness, and related healthcare services, some information you provide may be considered sensitive health or medical information.

Such information may be used where necessary to:

• Assess your suitability for a treatment or service

• Provide safe and appropriate care

• Maintain treatment and patient records

• Coordinate care between authorized healthcare professionals

• Meet medical, regulatory, safety, and legal requirements

Access to this information is limited to authorized personnel and healthcare professionals where appropriate.

Submitting a general enquiry through our website does not replace a medical consultation, diagnosis, or professional medical advice.

 

 

HOW WE SHARE YOUR INFORMATION

DAO Derma does not sell your personal information.

We may share information only when reasonably necessary with:

• Authorized DAO Derma employees and healthcare professionals

• Clinics or entities within the DAO Derma group involved in providing or coordinating your requested services

• Trusted technology, website, hosting, communications, booking, analytics, payment, CRM, or other service providers acting on our behalf

• Professional advisers where necessary

• Government, regulatory, judicial, or law-enforcement authorities where disclosure is required or permitted by law

Third-party service providers are expected to process information only for authorized purposes and to apply appropriate safeguards.

 

 

MARKETING COMMUNICATIONS

If you choose to receive updates from DAO Derma, we may contact you regarding:

• New treatments and services

• Clinic news

• Events and educational content

• Special offers and promotions

• Relevant beauty, dermatology, wellness, or healthcare information

Depending on the information you provide, communications may be sent through channels such as email, SMS, phone, or messaging platforms.

You may opt out of promotional communications at any time using the unsubscribe method provided or by contacting us.

Opting out of marketing will not prevent us from sending essential communications relating to appointments, treatments, transactions, or services you have requested.

 

 

COOKIES & ANALYTICS

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, measure performance, and support relevant marketing activities.

These technologies may collect information about your browser, device, interactions, and activity on our website.

Where required, you may manage your cookie preferences through our cookie consent tool or through your browser settings.

Disabling certain cookies may affect some website features or functionality.

 

 

DATA SECURITY

We take reasonable administrative, organizational, and technical measures designed to protect personal information against:

• Unauthorized access

• Accidental loss

• Misuse

• Alteration

• Disclosure

• Destruction

Access to personal and medical information is restricted according to role and legitimate business or clinical need.

While we take appropriate precautions, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Provide requested services

• Maintain appropriate medical and business records

• Fulfill the purposes described in this Privacy Policy

• Meet legal, regulatory, accounting, professional, or contractual requirements

• Resolve disputes or establish and defend legal claims

Retention periods may differ depending on the type of information and the reason it was collected.

When information is no longer required, we may securely delete, destroy, or anonymize it in accordance with applicable requirements.

YOUR PRIVACY RIGHTS

Subject to applicable law and certain legal or medical-record requirements, you may have the right to:

• Request information about the personal data we hold about you

• Request access to your personal information

• Request correction of inaccurate or incomplete information

• Request deletion of information where legally permitted

• Withdraw consent where processing is based on consent

• Object to or request restriction of certain uses of your information

• Opt out of direct marketing communications

Certain information, particularly medical or regulatory records, may need to be retained even after a deletion request where required by applicable law or professional obligations.

To exercise a privacy right, please contact DAO Derma using the details provided below. We may need to verify your identity before processing your request.

THIRD-PARTY LINKS

Our website may contain links to external websites, platforms, social media pages, or third-party services.

DAO Derma is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any external service before providing personal information.

INTERNATIONAL DATA TRANSFERS

Some of the technology providers or service providers we use may process or store information outside the country in which it was originally collected.

Where personal information is transferred internationally, we seek to use appropriate safeguards and comply with applicable data protection requirements.

CHILDREN’S PRIVACY

Our website and services are not intended to collect personal information directly from children without appropriate authorization.

Where services are provided to a minor, we may require the involvement and consent of a parent, guardian, or legally authorized representative as required by applicable law and clinical standards.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in:

• Our services

• Website functionality

• Technology

• Business practices

• Legal or regulatory requirements

The latest version will always be published on this page with the updated revision date.

We encourage you to review this Privacy Policy periodically.

 

CONTACT US

If you have questions about this Privacy Policy, how your personal information is handled, or would like to submit a privacy-related request, please contact:

DAO Derma Clinics

Website: daoderma.com
Hotline: 17393

You may also contact us through the official contact channels available on our website.

YOUR TRUST. YOUR PRIVACY. OUR RESPONSIBILITY.

At DAO Derma, protecting your personal information is part of the trust you place in our care.